Shipping policy
Shipping destinations
We ship to the following countries and destinations:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic (Czechia), Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Dispatch and delivery times
Orders placed before 12:00 noon Danish time on a business day are dispatched the same day. Orders placed after this time are dispatched the next business day.
We do not dispatch orders on Saturdays, Sundays or Danish public holidays.
Estimated delivery times after dispatch:
| Destination | Estimated delivery time |
|---|---|
| Denmark | 1–2 business days |
| Sweden | 1–3 business days |
| All other destinations listed above | 2–5 business days |
Delivery times are estimates. Carrier delays, public holidays and customs clearance may affect when your order arrives.
Shipping options and costs
We use DAO, PostNord, GLS and UPS, depending on your destination and chosen delivery method.
Pickup point and home delivery options vary by destination. Available shipping options and the final shipping charge, including any eligible free shipping, are shown at checkout before you complete your purchase.
If your selected pickup point is unavailable, the carrier may redirect your parcel to a nearby pickup point and notify you.
Customs and import charges
European Union
No customs duties apply to deliveries between Denmark and destinations within the EU customs territory.
Norway and the Faroe Islands
We cover applicable import VAT, customs duties and customs clearance fees. You will not be asked to pay these charges separately on delivery.
United Kingdom
You are responsible for import clearance and any applicable import VAT, customs duties and carrier clearance fees that have not been collected at checkout.
These charges are separate from our shipping charges.
Delivery issues
If your order is delayed, appears to be lost or arrives damaged, please contact info@sommer-studios.com with your order number so we can help.
Exchanges and returns
For information about exchanges, returns and refunds, please see our Exchanges & Returns policy.